Coordinate and monitor the process of scheduling and executing export loads and deliveries being made directly to customers. Identify pickup requirements; generate transportation purchase order; assign an appropriate trucking carrier; coordinate dispatch for export loads with availability of empty containers. Monitor pickup at rail/ocean terminal and monitor carrier on time performance. Control Proof of Delivery documentation.
Re-bill any applicable storage/demurrage costs.
Control and monitor the availability and return of delivered loads and emptied containers. Monitor how long cargo containers have been at customers facilities and coordinate the return of the emptied containers.
Ensure overweight loads are handled safely and lawfully, and re-bill applicable extraordinary charges.
Report and resolve and service interruptions and carrier failures.
Coordinate changes to bookings with Customer Service and ensure the carriers transportation purchase orders are updated.